April 24, 2020
Dear Valued Members,
Community has always been at the heart of everything we do. We have just wrapped up our Calgary Co-op Care Package Program with more than 2,800 care packages going to community members under quarantine. We are pleased to support our community and know that our community needs us now more than ever. We are also committed to helping those dedicated to supporting our most vulnerable, including seniors, children, the homeless and families at risk.
That is why I am pleased to announce the launch of our new charitable giving program, Calgary Co-op Cares. This program provides an opportunity for our members, team members and community to donate to six of our charitable partners:
Calgary Food Bank
Brown Bagging for Calgary's Kids
The Mustard Seed
Calgary Meals on Wheels
Seniors' Resource Society
Calgary Women's Emergency Shelter
To further support our community, Calgary Co-op will match these donations up to $25,000.
1. Purchase a plastic bag in store for 5 cents, all of which will go to charity. Due to a delayed order of compostable bags, we are temporarily going back to plastic bags starting May 2nd. Compostable bags will be back in stores in a few weeks, so plastic bags will only be in store for a limited time. During that time, we will be selling plastic bags for five cents and will be giving all of the proceeds to the charities above.
2. Click the link below to our website to make a donation where you can indicate your charity of choice on line or you can choose to have your donation go to whichever charity has the greatest need. This donation will be made via our Co-op Community Foundation.
As always you can go to our website where you can find updates on measures we are taking in stores to keep you and our employees safe, information on confirmed cases at our locations, and the work we are doing to support our community. With your help we can show our community that together we are stronger and together we can navigate these extraordinary times.
We are here for each other. We are here for our community. We are in this together.
Ken Keelor, CEO
March 22, 2020
To do our part to help stop the spread of Covid-19, we are encouraging social distancing in our stores. The current recommendation is to allow 2 meters between yourself and other people.
We appreciate your co-operation and look forward to continuing to serve you, and keep you and our staff safe.
March 20, 2020
To Our Valued Members,
Calgary Co-op continues to proactively and positively work through the Coronavirus (Covid-19) situation, focused on our responsibility to our great city and the communities that count on us every day. We are making some changes to our operating hours in order to better support our members and team members. These changes will allow for adequate time for our team members to re-stock our shelves, while continuing to place a higher emphasis on social distancing in our stores and help stop the spread of Covid-19. The change in hours will also allow for a better ability to clean and sanitize our stores.
Beginning Monday March 23, 2020, our store hours will be as follows:
Food stores: 8:00am - 8:00pm
Pharmacies: 8:00am - 6:00pm (Monday-Friday) and 10:00am - 6:00pm (Saturday and Sunday)
Wine Spirits Beer: 10:00am - 8:00pm
Gas Stations: Closing at 9:00pm
Cannabis Stores: 10:00am - 8:00pm
Home Health Care: 9:00am - 5:00pm
We have also made the decision to close down our Wine Spirits Beer stores at Sage Hill and Crowchild Corner effective Thursday March 19, 2020, and our World of Whisky and World of Wine stores effective Friday March 20, 2020. These closures support the safety of our team members and offer our team the ability to assist other lines of business.
We will continue to focus our efforts on supporting our members and team members through these challenging times. Your safety and that of our team members and community is our top priority. We remain committed to being a good neighbour and community member and to ensuring all of our stores are a safe and healthy place for you to shop. For the latest information on what we are doing in relation to Covid-19, follow us on Facebook, Twitter and Instagram, and continue to check back here on our website.
Ken Keelor, CEO
March 18, 2020
To Our Valued Members,
As the situation involving Covid-19 continues to impact our community, I am reaching out to you again regarding the efforts we are making in our stores to continue providing you with a safe and healthy place to shop.
On Friday we announced our free delivery of a Calgary Co-op Care Package to those quarantined, as directed by a public health agency, to support our community in challenging times. We were overwhelmed with requests for these packages. We were also thrilled with the messages we received from Calgarians expressing support and appreciation, which brought joy and reassurance to our team members as they work around the clock to stock shelves, serve customers and fill these orders. As you can appreciate, this is a very busy time for them so on behalf of our 3,850 team members, thank you!
Here’s how you can help us - as we work to fill Calgary Co-op Care package requests as quickly as possible, we ask that only those ordered to be quarantined by a public health agency place a request for these packages and that you limit your request to one package per household. That way we can ensure there is enough product for affected households. When you submit a request, include in the subject line: Calgary Co-op Care Package. Also include your full name, phone number, address, postal code, and the location of your closest Calgary Co-op store. We appreciate your patience, and we are pleased to continue offering this service until April 15th, while supplies last.
With respect to our Food stores, we know it can be concerning to see some empty shelves and longer than usual line-ups at our checkouts. Let me reassure you we have supply of all products coming in, and our team is dedicated to getting your most important items back on our shelves as quickly as we can. Let me also reassure you that we are managing our retail prices with great diligence, and you will not see us use this timeframe or pandemic as a reason to raise our prices.
We have been listening carefully to you as always, and what we have heard you say is:
a) You would like special shopping hours for those who need them most.
b) You have questions about self-serve options.
c) You want to ensure there is enough product for everyone.
So here are the immediate changes we are making to better serve you in our Food stores through these difficult times:
We continue our strong focus on sanitation measures throughout all our stores including sanitizing cashier stations, self-checkouts, conveyor belts, food service counters, product shelves, touch-screens, baskets and shopping cart handles. We continue to make hand sanitizer and sanitizing wipes available at our tills, and throughout our Food stores. We are still offering full-service at many of our gas bar locations to meet your needs.
We continue to ensure our team members have the information they need to stay healthy and encourage any team members or members who feel unwell to stay home, to help them get well soon and keep others around them healthy.
These are just a few updated on key measures we are taking to help keep you and your family healthy and safe. This is an evolving situation, so we ask that you regularly check out our website www.calgarycoop.com and social media platforms, where we will continue to post updates as they become available.
I want to take a moment to personally thank you for your words of encouragement to our team members, and for being kind and considerate to each other in our stores. Our community is known for coming together when times are tough, and we are seeing this community spirit each day in so many ways.
In the words of a member who contacted us recently, “Situations like these show us where our humanity lies, and it's only in pulling together and taking care of each other that we make it through.” Let’s keep pulling together and taking care of each other in the spirit of true co-operation, and we will get through this, together.
at March 16, 2020
As the novel coronavirus (Covid-19) continues to have an increased impact in our community, I feel it is important to connect with you directly about the preventative steps we are taking across all of our lines of business to help keep you, your family and our community safe. As a valued member of Calgary Co-op your safety has always been, and continues to be, our number one priority. As a co-operative and member of the community, we are also taking steps to help those directly impacted by the virus and are under quarantine.
Here are the steps we are taking to protect our members and team members:
Emergency Planning Team:
Early on in the worldwide discovery of this virus, Calgary Co-op activated its Emergency Planning Team, with representation across all of our lines of business. From the onset of the virus, this team has been in close consultation with public health officials including Alberta Health Services (AHS) and the Public Health Agency of Canada (PHAC) to ensure we aware of and aligned with their guidance and recommendations.
In our Stores:
In addition to the strict cleaning and sanitizing guidelines already in place at our stores and workplaces, we are also taking additional measures to ensure the safety of our members and team members.
Our business decisions are formed by guidance from AHS and the PHAC. Should new recommendations be shared by public health experts, we will re-evaluate our procedures as required and will continue to communicate any changes with you, our members.
Our Community: Calgary Co-op Care Package Offering
In light of the increased cases of Covid-19 in our community and to help those impacted, we are also taking the additional step of offering a Calgary Co-op Care Package containing food essentials, free of charge, to anyone required to be quarantined as directed by a public health agency. These Calgary Co-op Care Packages will contain non-perishable food items such as canned meat, pasta sauce, and juice. They will be delivered to those affected in the Calgary-area. These care packages will be available until April 15th. To request a care package, please contact email@example.com with your name, address, phone number, the start and end date of your quarantine, as instructed by a public health agency, as well as your closest Calgary Co-op store. This offer will extend as long as inventory permits.
Your safety and that of our team members and community is very important to us. If you have any questions or concerns, please speak with any of our Store Managers. You are also welcome to contact us directly at 403-219-6064 or firstname.lastname@example.org
I hope this gives you confidence in the actions we are taking in all of our lines of business. We remain committed to being a good neighbour and community member and to ensuring all of our stores are a safe and healthy place for you to shop.